Self Care
Index
A general description
Profile
History of the Home
General Information
Financial Information
Other Information
W A general description W
The Queen Victoria Home offers a wide range of services and facilities combined with many different housing options and styles.
Staff of the Queen Victoria Home are committed to not only supplying support for you to live your life with security, but also to providing for your social needs to the degree that you choose. You may live with as much independence and privacy as you choose or take part in as many activities as you wish. Every resident is free to contribute to the daily affairs of their Home.
To leave the familiar environment of your own home can be an extremely difficult decision. We therefore encourage you and your family, prior to admission, to arrange to meet with the Director of Nursing to look over the Home. This will provide you with the opportunity to find out further information about the facilities the Queen Victoria Home has to offer, and also help make the transition process a little easier.
W Profile W
Situated in Lindisfarne, a suburb of Hobart, on the Eastern Shore of the Derwent River, less than ten minutes from the City Centre. Origins of the Home date back to 1891, when it was first established as a Convalescent Home for people recovering from hospital treatment. Philosophy of the Board of Management and Staff is to support each Resident’s independence. Care is offered to residents in a manner that will preserve dignity and self esteem by Staff who are conscious of their role as facilitators of independence. The Home is a community organisation, operated by a Board of Management on a not-for-profit basis to maintain a Home for the benefit of aged men and women, irrespective of creed or country, and conducted on Christian but non-sectarian principles. The Queen Victoria is now home to many residents from all walks of life. It is licensed for 139 residents receiving government subsidised residential aged care. The Home operates 24 independent living units, known as Victoria Mews, 10 independent living apartments known as Victoria Apartments, and a further 9 independent living units at Quarry Court, a short distance away. The Home employs over 170 staff to provide care and associated services to its residents. It has a wage commitment in excess $3.1million for 1999-2000 and a capital works budget of over $3.5million for the same period.
W History of the Home W
Origins of the Home date back to 1891, first established as the convalescent home at Bridgewater and later at New Town, care was provided to people recovering from hospital treatment.Victoria Mews.The new Peter Top Wing was completed in November 1999; this contains 47 resident rooms, 10 Apartments (Victoria Apartments), lounges, auditorium, pool, hairdresser and multi-purpose areas.June 2000 saw the completion of a major refurbishment of the Murphy Wing and of the West Wing. The West Wing was renamed the Fraser Wing to commemorate the integration of the Lord Fraser Home into the Queen Victoria Home.
W General Information W
The Queen Victoria Home operates self-care units (independent living units) at Quarry Court, Moirunna Road, Lindisfarne and on site at Milford Street, Lindisfarne. The Home also offers self-care Apartments in the main body of the Home at Milford Street. The Queen Victoria Home offers a wide range of services and facilities, combined with a relaxed lifestyle in attractive landscaped gardens. We recognise that our residents' desire to remain in their own homes within the village for as long as possible. The Home will attempt to support residents as long as it is possible to do so, given the individual circumstances that present. To assist residents in achieving this goal and maintaining their quality of life, we are committed to provide co-ordination of flexible, appropriate care support. This support is negotiated on either a temporary or permanent basis in relation to the specific situation - whilst taking great care at all times to assess the well-being, welfare and appropriateness of the support provided to each individual. This support may be provided by existing community care providers and/or staff of the Home where possible, covering a wide range of services including cleaning, personal care, meals and assistance with daily living activities, as well as emotional support. Where a resident has been assessed as requiring personal care services, the Home will endeavour, where physically possible, to provide those services in their unit on an ongoing basis, or until a suitable place becomes available in the Home itself. The Home is committed to the well- being of all its residents, and to this end will make every effort to achieve the best outcome for residents in all situations. Please note that community care agencies and the Home, where there is a cost incurred, may charge for their services. Co-ordination and general support are provided free of charge to all residents of the Home.
W Financial Information W
Capital/Entry Contribution
Entry contributions are set on the basis of independent valuation by a registered valuer. As each unit has its own uniqueness it also has an individual entry contribution, a schedule of entry contributions is available. Payment of the contribution guarantees the resident continued occupancy of the unit.
Management or retention fees are deducted by the Home from the entry contribution on the basis of 2.5%p.a. for up to a maximum of ten years. The balance is refundable to the resident should they leave the Home.
(Please note entry contribution options are available for self-care accommodation at Quarry Court).
Ongoing Fees
Ongoing fortnightly fees are referenced against the basic single aged pension and fluctuate with movements in the pension. There are different arrangements for Quarry Court and for Victoria Mews.
Ongoing fees cover the following items - insurance of buildings, public liability insurance, upkeep of common property (includes gardens, lawns, paths, roadways, etc), public lighting, council rates & taxes, maintenance of buildings, HEC connection fees, maintenance of equipment, replacement of equipment and unit inclusions, and administrative support.
Residents are responsible for the following items - electricity consumed, telephone connection & calls, insurance cover for furniture, valuables & personal items
W
Other Information
W Ongoing Care/Alternative Accommodation
Self-care residents are entitled to priority listing for admission to another facility operated by the Home. Transfer on the basis of care needs must be upon the advice of a qualified Medical Practitioner and in conjunction with the Aged Care Assessment Team of the Department of Community and Health Services. When residents change status between self-care and another facility, a new "Resident Agreement" is completed and obligations under the old agreement are finalised at that time. Execution of a new agreement would then take place with all charges and capital payments based on the schedules applicable at that point in time.Where a resident has been assessed as requiring personal care services, the Home will endeavour, where physically possible, to provide those services in their unit until a suitable place becomes available in the Home itself. The Home is committed to the well-being of all its residents, and to this end will make every effort to achieve the best outcome to all situations.
Short Occupancy
If a resident leaves within six months of entry to the units refunds are made on the following basis: Entry contribution less: a) pro-rata management fee for the period of occupancy and less: b) an administration charge to take account of the short period of occupancy
Cleaning
The normal home help services are available to all residents, the Home staff will act as intermediary and negotiator of these services on the resident's behalf if desired. It is also possible for the Home's staff to arrange, at reasonable cost to the resident, any extraordinary cleaning requirements that arise, for example cleaning ovens or windows.
Catering
It is possible to receive lunch and dinner meals seven days a week on either a temporary or permanent basis with a choice of provider, i.e. Meals on Wheels, private catering and as an added choice, the Home's dining room meals may be enjoyed. This provides a combination of choices for residents. In certain cases related to health and as approved by the Management of the Home, it is possible to have a meal delivered to the unit from the dining room at minimal extra cost above the normal meal cost.
Personal Care
The Home's staff are always available to co-ordinate and support the resident in obtaining personal care assistance such as shower assistance and first aid in case of injury. Additional ancillary services are available to the residents, e.g. the District Nursing Services are available at a charge made by that agency.In the case of hospital discharge, the Home's staff work closely with the appropriate agencies and health professionals in planning a program toward full and rapid recovery.
Daily Living Assistance
There are always problems with which the Home's staff may be able to assist residents. This can range from helping a resident fill out a form, to counselling and advice. Arranging for the delivery of shopping to a unit or filling a prescription may be a difficult task sometimes. There are many forms of assistance provided to residents, if there is a concern, the Home's staff are available to assess the assistance required. All support is provided respecting the right of each resident to privacy and confidentiality. This general support has the potential to achieve the resident's desire to remain in their own unit for as long as practically and humanly possible.
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